Polityka zwrotu kosztów

Refund & Return Policy

At Norielle, we want you to love your purchase. If you're not completely satisfied, we're here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unworn and unused.

  • Be in its original condition.

  • Include all original packaging and tags.

  • Include proof of purchase or your order number.

The following items are not eligible for return:

  • Personalized or custom-made products.

  • Gift cards.

  • Final sale or clearance items.

2. How to Start a Return

To request a return, please email us at support@norielle.co with:

  • Your order number.

  • The item(s) you'd like to return.

  • The reason for your return.

  • Photos, if the item is damaged or incorrect.

Our support team will review your request and provide return instructions within 1–2 business days.

Please do not send items back without first contacting us, as unauthorized returns may not be accepted.

3. Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or you received the wrong product, contact us immediately at support@norielle.co with photos of the issue.

We'll work quickly to provide a replacement, exchange, or refund where appropriate.

4. Exchanges

If you'd like a different item, size, or style, please contact our support team.

The fastest way to receive another product is to return the original item (if eligible) and place a new order.

5. Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or card provider may require additional time to process the refund.

6. European Union Customers

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of delivery without providing a reason, in accordance with applicable consumer protection laws.

Returned items must be unused, unworn, in their original packaging, and accompanied by proof of purchase.

7. Contact Us

If you have any questions regarding returns or refunds, our support team is happy to help.

Email: support@norielle.co